Driving Excellence for Estate Agencies
Checkwells provides tailored property reporting and premium services for large estate agents managing multi-branch portfolios across London.
We focus on consistency and efficiency, streamlining operations and enhancing service quality. Explore how we deliver value to estate agencies, landlords and tenants.
Redefining Reporting Standards
Tailored inspections ensure tenant experiences align with estate agents’ brand standards, with reports customised to each property’s unique features.
Concierge-style check-ins include a guided property tour, highlighting key features, meter locations, and amenities and confirming smoke alarms are present and functional.
Every inspection features a video walkthrough to provide clarity, reduce disputes, and uphold service quality for landlords and tenants.
Experts in Multi-Branch Portfolios
Checkwells specialises in supporting estate agents with extensive portfolios and is trusted by leading brands, with thousands of reports completed.
Consistently rated 5 stars on Google, with client references available on request.
Fully insured with Professional Indemnity and Public Liability, backed by a UK-based quality control team.
Effortless Scheduling
Checkwells can arrange appointments directly with tenants or work seamlessly with your schedule – whichever suits you best.
Our online booking system allows instant bookings and confirmations – just one click!
We offer same-day bookings for urgent move-ins, ensuring exceptional service even with last-minute changes or tenant reference delays.
Seamless digital delivery, instant e-signing, and customised email communication come as standard, meeting the demands of modern operators.
Always Available, Always Reliable
Available for booking daily from 8 am to 8 pm, 364 days a year – closed only on Christmas Day.
We guarantee report delivery within 48 hours, even during peak summer months, ensuring smooth operations and timely updates for tenants.
No hidden fees – Sundays, bank holidays, extra rooms, early check-ins, or late check-outs are all covered in our transparent pricing
End-to-End Reporting Expertise
Our reports cover the entire tenant journey, from move-in to move-out, ensuring every stage is thoroughly documented to protect your assets and enhance the tenant experience.
Inventory & Check-In: Detailed reports capturing every aspect of the property, paired with seamless check-ins, including guided tours and amenities walkthroughs.
Mid-Term Checks: Regular six-monthly inspections to uphold property standards, proactively address maintenance needs, and support tenant satisfaction.
Tenant Change of Occupancy: Smooth transitions for single or multiple tenants, featuring detailed reports, property checks, and efficient key management.
Check-Out: Comprehensive reviews documenting property condition changes, ensuring clarity and accountability for both operators and tenants.
For all checks, we provide a dedicated communication channel to in-house teams for immediate updates on issues like damages, cleaning needs, or non-functioning smoke and Carbon Monoxide alarms.
Our Guarantee: Excellence Delivered
At Checkwells, we guarantee excellence – offering assurances you may not find with other providers.
Here are our five guarantees:
1. Risk-Free Trial
- Enjoy our services 100% risk-free for 7 days.
- If you’re unsatisfied, we’ll refund all bookings.
- As a thank-you for trying us, we’ll cover lunch for your team.
- Need more time? We’ll extend your trial for another 7 days at no extra cost.
2. Priority Booking Guarantee
- Next-day availability is always guaranteed.
- If required, we’ll send management to personally handle your booking.
3. Rapid Resolution Guarantee
- Tenant disputes or queries are addressed within 3 hours during opening hours, or within 3 hours of opening the next day.
- If unresolved, management will intervene and resolve the issue within 1 hour.
4. Fast Response Guarantee
- General queries are answered within 30 minutes.
- If we miss this, a senior manager will call you within 5 minutes. We will also offer a 50% discount on your next booking.
5. On-Time Delivery Guarantee
- Reports are delivered within 48 hours.
- If delayed, we’ll provide a complimentary gift to the tenants affected.
Delivering Unrivaled Quality
At Checkwells, every booking includes complimentary services, reflecting our dedication to delivering the highest standards.
Dedicated channel for quick and direct communication tailored to your preferences.
Instant smoke and carbon monoxide alarm installation by trained clerks, included in reports, ensuring compliance and safety.
Third-party tenant satisfaction surveys provide honest, unbiased feedback on your operations, including viewings, tours, referencing, and more. As an independent party, we uncover insights you might not otherwise receive.
Multi-language reporting, with translations available in 50+ languages for international tenants.
Beyond check-ins: We assist tenants with key details like bin collection days, setting up heating systems, and other essentials to ensure a seamless move-in experience.
Interactive reporting allows tenants to upload images, submit comments, and provide personalised feedback on any report.
Dedicated account manager as your reliable single point of contact.
24/7 emergency telephone line for urgent hours of support whenever needed.
Checkwells portal offers secure, on-demand access to all historical reports and live status updates of current reports through our website.
Simple and Transparent Billing
Simple per-property pricing with no hidden fees.
Flexible payment terms tailored to your needs: choose net 14, net 30, net 60, per booking, or monthly invoicing.
We can invoice landlords directly and support commission-based invoicing (subject to booking volume).
Add PO numbers, work orders, or C/O billing – just let us know your requirements.